Refund & Cancellation Policy

Paying for an appointment

Each service's price is shown before you book, and you pay RobinHealth online when you book, through our payment processor Stripe. There is nothing more to pay at the visit for the booked service.

Cancelling as a patient

You can cancel an appointment from My Appointments up to 24 hours before it starts. If you paid online, you receive a full refund of the amount you paid.

Within 24 hours of the appointment, online cancellation is closed. Please contact the practice directly; any refund at that point is at the practice's discretion.

Cancellations by the doctor or RobinHealth

If a doctor cancels your appointment, or RobinHealth cancels it (for example, because a practice is removed from the site), you receive a full refund of any online payment, whenever the cancellation happens. We email you when this happens.

Unfinished payments

If you leave the payment page without paying, your time slot is held briefly and then released, and you are not charged.

When refunds arrive

Refunds go back to the card or payment method you used. They are issued immediately but usually take 5–10 business days to appear, depending on your bank.

Questions or problems

If something went wrong with a booking or a charge, email us at dawoodc@robinhealth.co before contacting your bank, and we'll work to resolve it quickly.